Lake Austin Boat Rentals – FAQ’s

WHAT IS KAW DOING FOR PRECAUTIONS WITH COVID-19?

At this time we are not limiting any of our capacity ratings. It was very easy for us to implement a vigorous cleaning procedure since we previously always cleaned our boats in between rentals, we just added a disinfectant to our mix. Our captains will wear face coverings upon request. Please call us for any additional requests.

DO I HAVE TO HAVE A CAPTAIN? I HAVE MY BOATING LICENSE, CAN I DRIVE YOUR BOAT? I HAVE RENTED FROM KAW BEFORE AND NOT HAD A CAPTAIN, WHY DO I HAVE TO NOW? ARE YOUR CAPTAINS SAFE/EXPERIENCED?

All our watercraft rentals require a Keep Austin Wet Captain. In 2018, we decided to make the operational change to no longer offer self captained rentals. Check out our stellar Google Reviews to see that KAW prides ourselves in the vetting and training of all our captains to ensure that you can just sit back and relax while one of our qualified captains handles everything.

DO YOU ALLOW PETS ON YOUR BOATS?

Unfortunately, although we love our four legged friends we ask that you leave them at home (unless they are a certified service animal).

CAN WE BRING ALCOHOLIC DRINKS?

Absolutely! Sit back and relax as Keep Austin Wet Captains take care of it all for you! (please, no glass on board.)

WHAT IF I NEED TO CANCEL?

You may cancel your reservation for any reason 15 days before the date of your rental via email (info@keepaustinwetwatercraft.com) at no charge. If you cancel within 14 days and 7 days we will hold $100 and refund the remaining balance. Cancellations within 7 days will result in full loss of deposit and all rentals canceled within 72 hours will incur a 100% charge. (Booking Fees are non-refundable)

Any modifications must be made prior to 15 days before the rental date. In the event you need to modify an existing rental, we will try our best to accommodate the request but make no guarantees. There is no compensation for late arrivals or early return.

WHAT HAPPENS IF IT RAINS OR INCLEMENT WEATHER OCCURS?

In the event it is raining or unsafe weather conditions at the time of your rental, we will cancel at no charge, but we will not cancel based on the forecast but rather day of conditions. Any payments/deposits will be refunded if reservations are canceled by KAW due to weather. (Booking Fees are non-refundable)

DOES KEEP AUSTIN WET OFFER ANY DISCOUNTS?

Yes! We offer all veterans and active military $50 off their total rental. (Appropriate ID required. Not valid with any other discounts or promotions.)

TUBING, WAKEBOARDING, WAKESURFING AND WATERSKIING

If you choose to participate in any of the above sports please check with your doctor to ensure that you are healthy enough to participate and be aware that these activities can be dangerous. ****We do not offer additional insurance if injury is to occur and your participation is “at your own risk”. Please check with your current insurance carrier to ensure that you are covered to participate in any of these sports.

WEATHER
AUSTIN, TX
COMPANY

Lake Travis & Lake Austin Boat Rentals!

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info@keepaustinwetwatercraft.com

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